This Refund Policy forms part of the Terms and Conditions of Monarchy Media LLC (“Company”, “we”, “us”) and applies to all purchases of The Visibility Challenge (the “Programme”).
1. Seven-day refund window
You may request a full refund by emailing [email protected] within seven (7) days of your purchase, provided the Programme has not yet begun.
Requests meeting both conditions are refunded in full to the original payment method within ten business days. No reason is required.
2. After the window, and once the Programme begins
After the seven-day window has passed, and in all cases once the Programme has begun, all sales are final and no refunds are available.
If you purchase fewer than seven days before the start date, your refund window ends when the Programme begins.
3. Why the Programme is non-refundable once it begins
The Visibility Challenge is a live, dated programme with limited capacity. Your enrolment reserves a place against that capacity which cannot be resold once the cohort starts. Programme materials, community access and call recordings are released in full at the start. The substance of what we deliver is the live room itself and the participation of the people in it, which cannot be returned. By enrolling you acknowledge and accept this.
4. Instalment plans
If you selected the instalment plan and cancel within the refund window, any amount already paid is refunded and the second instalment is cancelled.
If you cancel after the refund window, the second instalment of $127 remains payable in full on its scheduled date. Non-attendance does not suspend or cancel that obligation.
5. Deferral instead of a refund
If you cannot take part in the cohort you enrolled in, you may request to defer your place to a future run of the Programme by emailing [email protected] before your cohort ends. Deferral is granted at our sole discretion and is subject to a future cohort being scheduled. Requesting or receiving a deferral does not extend, restart or reopen the refund window.
6. Cancellation by us
If we cancel the Programme before it begins, you receive a full refund. If we cancel after it begins, you receive a pro-rata refund for the undelivered portion.
7. Chargebacks
If you have a concern about a charge, contact us at [email protected] first. Most matters are resolved within a day. If you initiate a chargeback without contacting us and allowing seven days to resolve the matter, we may suspend or terminate your access immediately, decline future enrolment, and recover the fees and reasonable costs we incur in responding.
8. Consumers in the European Union and United Kingdom
You normally have a fourteen-day right to withdraw from a distance contract. Where the Programme begins within that period and you have expressly requested that delivery begin, that right ends once delivery has begun, and you may be liable for a proportionate amount reflecting what was delivered before you withdrew. Where the fourteen-day right applies and has not been lost, it takes precedence over the seven-day window in clause 1.
9. Statutory rights
Nothing in this policy limits any right you have under consumer protection law that cannot be waived by agreement.
10. How to request a refund
Email [email protected] from the address you used to enrol, with the subject line “Refund request”. Include your full name and the date of purchase. We will confirm receipt and process eligible requests within ten business days.